Frequently Asked Questions

Everything you need to know about bringing Agua into your home.

What is the typical shipping timeframe for furniture items?

Standard shipping for small home decor items takes 3-5 business days. For larger furniture pieces, please allow 7-14 business days for specialized freight delivery and white-glove setup.

Do you offer a warranty on your products?

Yes, all Agua furniture comes with a limited 1-year warranty covering manufacturing defects and structural integrity under normal residential use.

What is your return policy for home goods?

We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are non-returnable.

How should I care for my Agua textiles and upholstery?

We recommend professional cleaning for upholstered items. For linens and textiles, machine wash on a gentle cycle with cold water and air dry to maintain fabric quality.

Can I track my order once it has shipped?

Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking link to monitor your shipment's progress in real-time.

Do you provide international shipping?

Currently, Agua ships to the contiguous United States and Canada. We are working on expanding our logistics to support international orders in the near future.